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Contact information should always include a toll-free phone number (digits, no letters) and an email address.Billing Descriptor: This identifies you on the customer’s credit card statement.This type of chargeback often occurs when multiple partial deposits are made against single authorizations.
The merchant may have attempted a forced deposit, used an invalid authorization, or obtained a voice authorization.
Contact Information: Clearly display contact information on every page of a catalog or web store, on shipping materials, and on all correspondences.
If customers can’t reach you about a dispute, they will call their card issuer, which might lead to a chargeback.
The three most common chargeback reasons for CNP merchants are: “Unauthorized Use” chargebacks occur when consumers claim their cards were used without their knowledge or permission.
In some cases, this will reflect actual fraud and may require the issuing bank to close the account.
“Recurring Transactions” chargebacks occur when a consumer believes they have been billed after cancelling a subscription, membership, or multi-payment billing series (e.g. Using clear and explicit billing descriptors will help you avoid these types of chargebacks (see #6).